Privacy Policy
Effective date: 25 August 2026
At Restora Lymphatics Ltd (“Restora Lymphatics”, “we”, “us” or “our”), your privacy is important to us. We are committed to handling your personal information carefully, securely and transparently in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, who it may be shared with, and your rights in relation to your information.
Who We Are
Restora Lymphatics Ltd is responsible for the personal information described in this Privacy Policy and acts as the data controller for that information.
For questions about this policy or how we use your personal information, please contact us using the details at the end of this policy.
Information We Collect
The information we collect will depend on how you interact with Restora Lymphatics and may include:
• Your name, date of birth and contact details
• Your address, where required
• Emergency contact information
• Appointment and treatment history
• Information you provide through consultation, consent and treatment forms
• Health and medical information relevant to assessing your suitability for treatment and providing treatment safely
• Information about your treatment concerns, goals and preferences
• Communications between you and Restora Lymphatics
• Payment and transaction information
• Marketing preferences
• Feedback, reviews or complaints
• Technical information when you use our website, such as your IP address, device and browser information and information collected through cookies or analytics, where applicable
Payment card information may be processed securely by our payment provider rather than being stored directly by Restora Lymphatics.
Health Information
To provide treatments safely, we may need to ask you about your health, medical history, medication, previous procedures and other information relevant to your treatment.
We only request health information that we reasonably consider relevant to assessing your suitability for treatment, identifying contraindications and adapting treatment appropriately.
Where we rely upon your explicit consent to process this information, you may withdraw that consent. However, if we cannot process information that is necessary to determine whether treatment can be provided safely, we may be unable to provide some or all of our services.
How We Use Your Information
We may use your personal information to:
• Respond to enquiries
• Register you as a client
• Arrange, confirm, amend and manage appointments
• Assess whether a treatment is appropriate for you
• Provide safe and personalised treatments
• Maintain appropriate consultation and treatment records
• Process payments, deposits, refunds and purchases
• Send appointment confirmations, reminders and other service-related communications
• Respond to questions, feedback or complaints
• Maintain and improve our services and website
• Meet our legal, professional, accounting and insurance obligations
• Establish, exercise or defend legal claims where necessary
• Send marketing communications where we are legally permitted to do so
Our Lawful Bases
Depending on the purpose for which we are using your information, we may rely on:
Contract – where processing your information is necessary to arrange or provide a service you have requested.
Legal obligation – where we are required to retain or disclose information to comply with the law.
Legitimate interests – where it is reasonably necessary for operating and protecting our business or improving our services, provided those interests do not override your rights and interests.
Consent – where you have given us a clear choice to use your information for a particular purpose.
Booking and Payment Providers
We use third-party service providers to help us operate Restora Lymphatics, which may include our online booking and client management platform, payment providers, website provider and other professional or technology providers.
These organisations may process personal information on our behalf or, in some circumstances, as independent data controllers. They are responsible for protecting information they process in accordance with applicable data protection requirements.
When you follow a link from our website to an external booking or payment service, that provider's own privacy information may also apply.
Sharing Your Information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
• Our booking and client management provider
• Payment processing providers
• Website, hosting and technology providers
• Accountants, insurers, legal advisers or other professional advisers
• Regulators, courts, law enforcement agencies or other authorities where required by law
We will only share information where there is an appropriate reason for doing so and will seek to limit the information shared to what is necessary.
We will not ordinarily disclose information about your health or treatment to friends, relatives or other third parties without your permission unless there is a legal requirement or another lawful basis for doing so.
Marketing
We may contact you with news, information or offers from Restora Lymphatics where you have consented to receive marketing or where we are otherwise legally permitted to contact you.
You can change your marketing preferences or unsubscribe at any time by following the unsubscribe instructions in a marketing communication or contacting us directly.
Opting out of marketing will not prevent you from receiving essential communications relating to your appointments or treatments.
Data Security
We take appropriate organisational and technical measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to client information is limited to those who reasonably need it to provide or administer our services.
While we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, insurance and professional requirements.
Different categories of information may therefore be retained for different periods.
Treatment and consultation records may be retained after your last treatment where this is necessary to comply with professional or insurance requirements or to establish, exercise or defend legal claims.
When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enable website functionality and understand how visitors use our website.
Where consent is required for non-essential cookies, these will only be used in accordance with the choices you make through our cookie settings.
You can also manage cookies through your browser settings.
Please see our Cookie Policy or cookie settings for further information about the cookies used on our website.
Third-Party Links
Our website may contain links to websites or services operated by third parties, including our booking platform and social media accounts.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information in certain circumstances
• Ask us to restrict the way we use your information in certain circumstances
• Object to certain uses of your information
• Request transfer of certain information to you or another organisation
• Withdraw consent at any time where we rely upon consent
These rights are not absolute and certain exemptions may apply.
To exercise any of these rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.
We would always welcome the opportunity to address your concerns directly first.
Children
Our treatments are intended for clients aged 18 and over.
We do not knowingly provide treatment to, or collect health information from, anyone under 18 through our standard adult booking process.
Chaperones
We want every client to feel comfortable and respected during treatment.
You may request a chaperone before or during an appointment, or you may bring a friend, relative or carer with you where appropriate.
If a chaperone is present during your treatment, they are expected to respect the confidentiality of any personal information they may hear or see.
Where appropriate, we may record that a chaperone was present as part of your treatment record.
Accessibility and Additional Needs
We want our services to be as accessible as reasonably possible.
If you have accessibility, communication or other requirements that you would like us to take into account when arranging or providing your treatment, please let us know.
Where this information relates to your health, disability or another type of special category information, it will receive the same additional protection described elsewhere in this policy.
We will only record information that is reasonably necessary to accommodate your needs and provide our services appropriately.
Feedback and Complaints
We welcome feedback about your experience with Restora Lymphatics.
If you have a concern or complaint, please contact us using the details below. We will handle complaints sensitively and confidentially and aim to respond fairly and promptly.
Making a complaint will not affect the standard of treatment or service you receive.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will be published on our website and the effective date shown at the top of this policy will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information has been handled, please contact:
Emma Straughan
Email: emma.straughan@restoralymphatics.com
Mobile: 07468580403
Website: www.restoralymphatics.com
Business address: 24 Lakeside Road, Poole, BH13 6LR